Help & Support – Order Issues
We’re here to help! If you’re experiencing any problems with your order, please review the information below or contact our support team directly. Your satisfaction is our top priority.
Order Status & Tracking
Once your order has been placed, you’ll receive a confirmation email with your order number and a link to track your package (if applicable).
You can also check your order status by logging into your account:
My Account > Orders
I Didn’t Receive My Order
If your package hasn’t arrived within the estimated delivery timeframe:
Check your tracking information for delivery status
Verify your shipping address was entered correctly
Look for a delivery notice (in case the package was held or redirected)
Check with neighbors or building management
If your order is still missing after these steps, contact us and we’ll investigate right away.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please notify us within 3 days of delivery:
Include your order number
Attach photos of the issue
Describe the problem clearly
We’ll resolve it quickly — either by replacing the item or issuing a refund, depending on the situation.
Order Cancellations & Changes
To cancel or modify an order, please reach out as soon as possible. Orders that have already been processed or shipped cannot be changed.
If your order qualifies for cancellation, we’ll confirm and issue a refund immediately.
Refunds & Returns
Most items are non-returnable due to legal and safety regulations (especially ammo and opened gear). However, if an exception is made:
Refunds are issued to the original payment method
Processing time: 3–5 business days
Shipping fees may be non-refundable
Subscription Box Issues
For issues with K3 Ammo Drop, Loadout Crate, or VIP Tier:
Missed deliveries
Damaged items
Billing issues
Please email us at support@k3arms.com with your subscription name and order number.
Legal & Shipping Restrictions
Due to strict legal compliance, certain products (such as ammunition) cannot be shipped to restricted states.
If your order was blocked or partially cancelled, it’s likely due to:
Age verification failure
Shipping address in a restricted state
Missing adult signature option
Still Need Help?
Reach out to our customer support team:
📧 Email: support@k3arms.com
📞 Phone: (123) 456-7890
💬 Live Chat: Available Mon–Fri, 9 AM–6 PM EST
We’re here to help make things right. Thank you for choosing K3.
